According to Pater (2014), complacency is one of 10 top leadership mistakes. I wonder whether or not the other nine are caused in part by an excessively-relaxed mindset. The additional nine mistakes noted by Pater are arrogance, distraction, disconnection, command and assume, tunnel vision, overcomplicating or setting unrealistic goals, failure to use leverage, reinforcing ineffectively, and “no juice.”
Despite all its benefits, automation is associated with complacency because the technology may disconnect us from the processes we manage (Carr, 2014; Strand, Nilsson, Karlsson, Nilsson, 2014). The very tools that create vast efficiencies have the unintended consequence of depleting our skill levels. Supplanting the knowledge work formerly conducted by highly-educated professionals are computers, which guide pilots in flying planes and doctors in diagnosing patients as well as architects in designing buildings (Carr, 2014).
The saying “use it or lose it” is relevant, especially when our skills become rusty from lack of use. Consider the following mistakes attributed to pilot error:
Even a slight decay in manual flying ability can risk tragedy. A rusty pilot is more likely to make a mistake in an emergency. Automation-related pilot errors have been implicated in several recent air disasters, including the 2009 crashes of Continental Flight 3407 in Buffalo and Air France Flight 447 in the Atlantic Ocean, and the botched landing of Asiana Flight 214 in San Francisco in 2013 (Carr, 2014, para. 11).
A Federal Aviation Administration (FAA) task force last year found that pilots have become passive and reactive as they watch the automatic pilot control the flights. The desired state, of course, is proactive anticipation that comes through hands-on engagement. In fact, the FAA recommended that pilots fly “by hand” more frequently A study by scientists at Utrecht University in the Netherlands found that people using sophisticated software suffered from short-circuited thinking whereas those using simple software developed a deeper capacity to perform work with fewer mistakes, which produced higher-quality strategies (Carr, 2014).
In short, it is a mistake to rely too much on technology to avoid working hard because it may result in “de-skilling” and an accompanying higher error rate for the given task. “When those mistakes happen, designers respond by seeking to further restrict people’s responsibilities—spurring a new round of de-skilling” (Carr, 2014, para. 26). We need to control technology as opposed to letting the technology control us.
The solution endorsed by Carr (2014) is not to abandon technology. Rather, it is to use “human-centered automation,” which permits technology to assume routine functions already mastered by humans, but requires human control over complex decisions. For example, airline pilots, doctors, accountants, engineers, architects, and other professionals would rely on their own judgment rather than depending on machine-generated algorithms to make decisions for them.
Keeping our skills current is essential to long-term success. Complacency creates a trance-like state in which we disconnect from our passion and disengage from our work. As I ponder complacency at the intersection of fitness and leadership, I surmise we can use exercise to feel present in the moment. Exercise is a low-tech strategy for improving cognition and brain plasticity (Pieramico, Esposito, Cesinaro, Frazzini, & Sensi, 2014). Oppenzzo and Schwartz (2014) found that creativity is increased when individuals increase their levels of physical activity. Perhaps exercise conquers physical complacency to better prepare us to fight off the urge to shut down mentally when technology makes our lives so much simpler. Training our bodies out of a complacent state may very well prevent snoozing through important decisions that are handled best by human ingenuity rather than by machine automation.
Carr, N. (2014, Nov 21). Automation makes us dumb; human intelligence is withering as computers do more, but there’s a solution. Wall Street Journal (Online) Retrieved from http://search.proquest.com/docview/1627147017?accountid=28644
Oppezzo, M., & Schwartz, D. L. (2014). Give your ideas some legs: The positive effect of walking on creative thinking.
Pater, R. (2014). Overcoming the top 10 leadership mistakes. Professional Safety, 59(6), 30-32. Retrieved from http://search.proquest.com/docview/1545821501?accountid=28644
Pieramico, V., Esposito, R., Cesinaro, S., Frazzini, V., & Sensi, S. L. (2014). Effects of non-pharmacological or pharmacological interventions on cognition and brain plasticity of aging individuals. Frontiers in systems neuroscience, 8.
Strand, N., Nilsson, J., Karlsson, I. C., & Nilsson, L. (2014). Semi-automated versus highly automated driving in critical situations caused by automation failures. Transportation Research Part F: Traffic Psychology and Behaviour.
Copyright © 2014 Carol R. Himelhoch. All rights reserved.